Know the Basic Differences of UCaaS and VoIP for Your Business Decision
Generally, business owners would aim to achieve the best of the communication system their companies have adopted, with questions on whether it is giving both outside and inside of the organization the needs required.
Today, with the availability of different kinds of communication model, business owners are debating which is the most suitable for their respective organizations. Nowadays, businesses have two options of which their decision would be based on their preferences, and these are the UCaaS or Unified-Communications-as-a-Service and the VoIP or Voice over Internet Protocol.
Considering that both systems have their own specifications, it is advisable that you know some backgrounds about each differences to make an informed decision.
Your first consideration is whether your organization needs both voice and video or no video and just the voice. Considering that trust is mandatory in a business, studies showed that using videos and voice would make people communicating trust more with the other person. It reveals then that using both voice and video proves to have more credibility when communicating rather than just the voice alone. So if your particular business values proper communication where misunderstanding has no room in your communication, then having both video and voice in communication is what you should get.
The flexibility of communication used in your business is a factor to consideration when choosing which channel to use. In the modern communication today, capturing diversity in its employees is a goal that will ensure harmony, coexistence and inclusivity. It is thus good to consider that some people may prefer emails, or voice call or through chats, and this will be a basis of your choice of channel of communication.
It does not mean though that a certain system is superior than the other, but should be taken as that people have different preferences when communicating where they choose the one they feel comfortable to use.
Be aware of a very important differences in the extent of flexibility of these two channels, and these are that VoIP can easily add or deduct the number of phone lines, while the UCaaS can offer the services necessary in partnering with your vendors. It is worthwhile to make a selection of the channel that would improve the business operations.
Another factor of consideration when choosing your model of communication is the office practices conducted in your business. Among these processes involving communications in a business would be internal or external, and it is good to know that you can possibly have both functions as one or make these processes independent from each other.